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Photography QnA: Best Stores for Cameras, Equipment, etc.

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Category: Best Photographic Equipment to Buy : Best Stores for Cameras, Equipment, etc.

Are discount online digital camera stores a good place to buy a camera? Discuss this topic in this Q&A.

Page 1 : 1 -5 of 5 questions

Photography Question 
Sharon  Day
BetterPhoto Member
Contact Sharon
Sharon 's Gallery

member since: 6/27/2004
  1 .  Buying Equipment: Shopping Alert
I ordered a Nikon D70 online yesterday from a national retail giant and requested store pickup. Since some camera boxes aren't sealed and since most stores allow returns, I am always skeptical of getting a used camera. When I arrived at the store and the cashier brought the box to me I requested an inspection before paying. The contents looked undisturbed for the most part, but the cellophane (or plastic) packaging around the lens and camera wasn't "crisp," so I decided on a closer inspection. We removed the lens and camera from the box. The camera had a charged battery in it, and the lens had a scratch right on the glass.
Always inspect your merchandise before paying for your purchase. This has happened before to me with another national chain when I purchased an HP S20 film scanner.

12/5/2004 5:32:48 PM

Sharon Barberee

member since: 4/15/2004
  A lot of returns are never checked when accepted. They are just processed and put back on the shelf for another purchase. It's sad that employees don't have the foresight to check and make sure it is salable before they accept it. Good thing you were paying attention!

12/5/2004 5:57:49 PM

Gregory LaGrange
BetterPhoto Member

member since: 11/11/2003
  So which store was it?

12/5/2004 11:24:18 PM

Gregory LaGrange
BetterPhoto Member

member since: 11/11/2003
  Sources say it rhymes with West Why.

12/6/2004 8:08:40 AM

  LOL Gregory!

12/6/2004 8:11:25 AM

Susan Sande

member since: 3/1/2004
  Last summer my Dad bought a digital camera at Costco. The tape seal seemed undisturbed when he got it. He got it home to find the inside packaging had been messed with. Without even taking the camera out of the box, he repacked what he'd removed and took it back to Costco.

The return desk management happened to be there when my Dad was making his exchange for a fresh box. The guy decided to remove everything from the box to see if anything was missing while the girl paid my Dad back from the till. Nothing was missing from the box. They did though find a patch kit to a blow up rubber boat in the bottom of the box!!!!!!!!!!!!

12/7/2004 10:21:45 AM

Michael Questell

member since: 11/24/2004
  I ordered an epson printer from adorama and they sent an obviously used or shelf model. It did not have the tapes holding down the moving parts and had some broken pieces, was incredibly dirty and much of it was unwrapped. After some aggravation they accepted it back but I never did get back my shipping costs. I have bought several thousand dollars in equipment since but not one dime was spent at Adorama.

12/7/2004 6:57:21 PM

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Photography Question 

member since: 12/2/2004
  2 .  Online Photography Store??
Can anyone recommend a good online photography store? I'm looking for a site with good ratings, customer service, fast shipping, good prices. Where do you purchase your supplies and accessories? Thanks in advance.

12/2/2004 11:23:17 AM

Rhonda L. Tolar

member since: 3/19/2004
  I have always used B and H Photo, and never have had a problem with their service. I have had to return things (my fault, I ordered the wrong thing), and not had any problems. They are in New York, I am in Louisiana, and my merchandise is usually at my house, 3 days after I order. Just do a search for B&H Photo.

12/2/2004 11:34:10 AM

John Sandstedt
BetterPhoto Member

member since: 8/8/2001
  I use The search engine is very good and user-friendly. I've found Adorama as cheap or cheaper than B and H, although I've also used B&H. Abe's of Maine is also very good.
I'm very wary of the online merchants that push "camera kits." Their prices seem good, almost too good to be true. When I tried to purchase a kit for my son's Christmas present several years ago, there was an out-of-stock issue. Never faced that with Adorama, B&H or Abe's.
If you need help, Adorama's people (accessible by Chat Room or telephone) are very helpful. In fact, when I ordered my Canon EOS3 body, they called because I hadn't ordered a lens or other accessory. They were just checking and put no pressure on to buy more "stuff."

12/2/2004 11:45:17 AM

Michelle Ross
BetterPhoto Member

member since: 1/1/2004
  I have used Adorama and I have also used Ritz Camera. They both have offered great service and fast shipping and I feel they have a nice selection of things to choose from. On Filters Ritz Camera seems to be quite a bit cheaper because they often offer a discount withe purchase of 3 filters. If you go on ebay at all Cameta Camera is reputable and offer new and used items both.

12/7/2004 4:33:05 AM

Michelle Ross
BetterPhoto Member

member since: 1/1/2004
  I have used Adorama and I have also used Ritz Camera. They both have offered great service and fast shipping and I feel they have a nice selection of things to choose from. On Filters Ritz Camera seems to be quite a bit cheaper because they often offer a discount withe purchase of 3 filters. If you go on ebay at all Cameta Camera is reputable and offer new and used items both.

12/7/2004 4:34:48 AM

Amy Anderson
BetterPhoto Member

member since: 10/18/2004
  I also use Adorama.Com. *****! Great selection and prices; items are shipped quickly; they return e-mails with great speed; and returns/ exchanges are no problem!

12/7/2004 5:29:33 AM

paulina michaud

member since: 5/9/2003
  Hi Willie,

I have found that even though Adorama is cheaper, its shipping charge is almost double that B&H, so if you are going to order film, for example, you may end up paying more than if you have ordered from BH. Watch that.
Both are pretty good in terms of efficiency and customer care
Good luck!

12/7/2004 6:16:56 AM

Ben Mora

member since: 11/9/2004
  I have used 17th street photo, they are exellent! I ordered, and within 3 days I got my order! I live in California, and there based in NY. I only paid $30 shipping on a new camera body and 2 lenses! great to work with.

12/7/2004 10:31:18 AM

Scott Pedersen

member since: 11/18/2001
  B and H sends out catalogs and I checked for the fun of it once and b and H seemed cheaper on shipping too. I have no idea how I got on their mailing list.

12/7/2004 10:39:53 AM

Phillip A. Flusche
BetterPhoto Member

member since: 9/17/2003
  I recently purchased a D70 through Buydig. Good service and not pushy trying to sell a bunch of add-ons. Also bought some Nikon stuff from Also good service and not pushy. For battery chargers and batterys I always use I have also bought through

12/7/2004 10:59:58 AM


member since: 7/16/2004
  I've purchased from both b&h and buydig...both are great. usually has some good prices and they are not pushy like the other 'cheaper' stores.

12/7/2004 11:59:39 AM

Mark O'Brien

member since: 2/11/2001
  Adorama, B&H and Freestyle Camera!

12/7/2004 12:25:34 PM

BetterPhoto Member

member since: 7/18/2004
  Smile Photo ( is also good: comparable prices/products as B&H Photo, w/very similar ease and use of searching. (i've never mail-ordered, since I live right here in nyc where they're located).

12/9/2004 7:45:43 AM

  I had always used B&H and have been very happy with them, both with receiving and returning merchandise. They have always been prompt and helpful.

Recently, I ordered a RC-1 remote control from Adorama. And while this company was also very helpful in taking my order, and shipping it to me. There has been a problem with the return.

The problem is not with customer service, who has been wonderful. The problem has been with either the receiving/return department.

I have all pertinent invoices, customer service numbers and shipped my purchase back via Fed-X. According to Fed-X, the return was signed for. Yet, it is now two months later and I have yet to receive credit to my VISA or the wanted exchange.

I suspect I'm not alone in having this problem with Adorama, as their shipping prices have risen considerably. Yet, I still haven't received credit or an exchange and I have paid VISA for the order. Adorama has my money and I don't have my purchase.

3/2/2005 6:24:27 PM

Christopher J. Budny
BetterPhoto Member

member since: 10/3/2005
  I see this is an old thread, and so maybe things have changed over time... I recently ordered a tripod & ballhead from Adorama, based on the positive feedback I'd read here at BP. I ordered the two items specifically for a trip abroad I'm taking in mid-May, and placed the order 4 weeks in advance of my trip...
Online, both items did not indicate "out of stock." I ordered, and several hours later, received an email saying the items were backordered.
I've sent 3 emails (over several days) to their Service address, none of which have been answered. I've called Customer Service, only to get a recording saying the call traffic is so high, they don't want me to wait, and I should call back later, or email Service. (See above ;)
Yesterday, I get email confirmation that the ballhead alone has been shipped to me. If the legs can't arrive in time, I'd need to cancel the whole order (but now, apparently deal with returning the head---no idea why they shipped it, as it is useless without the legs, and I wasn't offered a choice of "wait for full shipment" vs. "partial shipment".)
Has anyone else had recent issues with Adorama that might suggest a downturn in their level of service?
Note: I finally did get through to Customer Service on the phone, after many attempts, and the woman indicated she would email the tripod manufacturer, to try and find out their status, then email me back with that info---I almost feel like it isn't worth holding my breath that I'll hear back, but I guess I've ultimately got the recourse of cancelling the remaining order, and/or disputing the Visa charge, if it comes down to that! (I'll update this thread one way or another, by the time of my trip!)

4/20/2007 6:49:57 AM

Debby A. Tabb
BetterPhoto Member

member since: 9/4/2004
  I have ordered much of my equiptment through this A+ Ebay store, and they are VERY FAST:

4/20/2007 7:00:51 AM

John Sandstedt
BetterPhoto Member

member since: 8/8/2001
  Not sure, exactly, when you ordered Chris - you may have gotten caught up in the Passover store closing scenario. Essentially all the New York camera stores close for about 10 days during Passover.

One other thing - Adorama receently opened a new, huge warehouse in Elizabeth, New Jersey. I observed what might be described as "growing pains" while the warehouse got "up-and-running."

I've seen the report that B&H's shipping charges are higher than Adorama's in several threads. If one looks at the B&H ads in Pop Photo or any other major photo magazine, the prices are quoted on "per pound" basis. An important point, the ad doesn't always fully explain the price variations associated with the distances a package is shipped.

My exprience over more than 25 years is that both ship via UPS or US Mail [basic] and, accordingly, it's the UPS shipping charges one must pay. There are premium charges for overnight shipments [sometimes through FedEx,] these vary with and are set by the carrier.

For we New Jersey folks, Adorama's warehouse location means they must charge us the NJ sales tax. From this perspective, B&H total charge might be cheaper. However, whenever I buy something I always check, B&H and Adorama - for the best price.

Often the item offered by Amazon ships from Abe's of Maine; at other times an item ships from other stores, Adorama being the one I see mmst often.

I've purchased from Abe's of Maine occasionally - never had a bad experience.

Working through Amazon - no sales tax, no shipping charge if the order is large enough. The sales tax relief may end by Act of Congress.

Most recently, when I purchased my CAnon 30D, I got it from Hunt's Photo in Boston. Essentially same base prices as B&H and Adorama. Hunt's has camera club specials and is a sponsor of the New Jersey Federation of Camera Clubs [of which I'm a volunteer staffer.] My experience was truly great and I've recommended Hunt's to a number of personal friends.

Everyone will have his/her favorite store. Follow the recommendations of a friend you trust. THe stores mentioned in this thread are, in general, the ones recommended most often - primarily be cause of their reliability. In my opinion, Chris, your recent experience is an aberration.

But one thing is certainly true. If a reseller's prices are to good to be true - that's probably correct. Shop elsewhere.

4/20/2007 7:47:26 AM

Marianne Fortin
BetterPhoto Member

member since: 1/23/2006
  I use B+H and find their customer service excellent. I have returned a couple of things (changed my mind) and the returns process was easy and efficient.

They seem to be accurate as to whether something is in stock or not and their prices are pretty competitive.

The only slight problem I have is that their packing could be better.

4/20/2007 7:50:15 AM

Jagadeesh Dev
BetterPhoto Member

member since: 11/30/2005
  Calumet. Hands down the best.

4/20/2007 8:02:08 AM

Michelle Ross
BetterPhoto Member

member since: 1/1/2004
  sign off

4/20/2007 8:04:46 AM

Christopher J. Budny
BetterPhoto Member

member since: 10/3/2005
  Adorama update: All of my order has finally arrived, and everything appears fine with the merchandise.
I never did receive a reply to any of the emails I initiated to their Service address, but I did receive emails as follow-ups on the phone calls I'd placed, in the cases where I got ahold of a person.
Regarding the backorder status of the tripod legs, the buyer supposedly contacted the vendor; I got an email saying the tripod would be back in Adorama stock by the end of that week. It wasn't in stock the following Monday, when I called to check. I then received an email apologizing that the vendor had let them down, so they'd let me down in turn, and my order wouldn't come in by the date they'd previously indicated.
But apparently, it actually did... (Or conveniently, a matching tripod was returned?) The next day, I received an email saying it had shipped to me! (Following that email was another, asking if I'd received the "replacement parts" yet. And then a jolly email from one of the customer support folks I'd spoken to, which simply read, "IT SHIPPED!! YAY!!" :)

Anyway... the situation ultimately resolved itself, and I've got everything I need for my trip. But I can't say this left me with strong confidence in their inventory tracking methods, nor their web-based customer service abilities! Once I got ahold of someone on the phone however, I had better luck, despite their internal confusions about stock status.

5/3/2007 7:10:49 PM

BetterPhoto Member

member since: 3/4/2005
  I use Shopzilla for my initial search. It gives me a good idea of who's selling what at what price. It also shows User ratings by their experience.

Ive also used Blue Stripe Photo, B&H Photo and Prestige Photo for my most recent purchases. All p[rovided excellent customer service and professional sales/equipment recommendations.

Blue Stripe Photo went the extra step in providing me a deep discount for a jajor purchase. They also threw in several 5-year warranty coverages for all my equipment, two lenses and cases for my tripods. It was a m-a-j-o-r purchase.

5/3/2007 7:23:11 PM

Dennis Flanagan
BetterPhoto Member

member since: 12/31/2005
  I have never had any issues with Adorama and when I have tried ordering something out of stock, it let me know.

I have also had very good luck with Amazon.

I ordered a camera from Butterfly photo and received it quickly, but once the sale was made, their customer service became non-existant.

5/3/2007 7:32:53 PM

dennis w. mcclain

member since: 8/2/2004
  ive had the backorder situation come up with adorama once. it was poor planning on my part. and as I like to say. "poor planning on your part doesnt constitute an emergency on mine". so it wasnt there fault that the backorder caught me with my pants down. ive noticed on new items. they put them in their catalog, before they actaully stock them. but there is always a "see note" in red under the item. I like adorama, because they are freindly, helpfull, accept paypal, and I can get my prints ( good quality and cheep). they do shutdown 2 weeks for passover and 3 for yom kuppr( sorry if I misspelled that), but over all I have been very satisfied with them.

5/5/2007 11:53:33 AM

Mike Rubin
BetterPhoto Member

member since: 10/15/2004
  B&H has monthly discounts. Check out this link to another forum thread that talks about it.

5/5/2007 2:11:24 PM

BetterPhoto Member

member since: 9/13/2006
  You may want to check at where you can compare and take a look at feedback of different stores.
I bought from complain.


5/7/2007 6:16:33 AM

Michelle Ross
BetterPhoto Member

member since: 1/1/2004

5/7/2007 6:19:01 AM

Christopher A. Vedros
BetterPhoto Member

member since: 3/14/2005
If you're trying to stop getting email alerts when comments are posted to this thread, do this:
Go to your Member Center and click on the My Discussions / Q&A. Scroll down to the bottom and find the link for this thread. Click on the OFF over to the right to turn off your notifications for this thread. There is also a link to turn off notifications for all threads if you want.

Chris A. Vedros

5/7/2007 6:37:26 AM

Ross Throndson
BetterPhoto Member

member since: 11/13/2005
  B&H Photo - Used them for years....Great Camera Store!!

5/7/2007 6:48:16 AM

Renae Newman
BetterPhoto Member

member since: 6/21/2006
  I know I am REALLY late on responding to this but I just ran across it.
If anyone out there is military you can order from Ritz Camera and get 10% off your order plus shipping is free for orders over ...$50.(don't hold me to the $50, but it wasn't much) The catch is you have to go into your AAFES/Star card account online. Then go to "the mall" Ritz is listed as one of our "mall shoppes". You have to use the Ritz mall link from the AAFES site to get the 10% off. Hope this helps someone :O) B&H is good too!

2/2/2009 3:19:36 PM

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Photography Question 

BetterPhoto Member

member since: 10/28/2003
  3 .  Buying Film
Where do the pros buy their film?

I have things lining up for me to do some shoots, and I want to buy film at the best price possible.

Can you buy film wholesale somewhere?

Any suggestions?

11/22/2003 2:46:56 PM

  Buy film at

11/23/2003 6:40:06 AM

BetterPhoto Member

member since: 10/28/2003
  Thanks Tony.

They were one place I was looking at.

Obviously, care of film is very important. Therefore, purchasing from a reputable establishment is probably wise.

11/23/2003 9:03:49 AM

  One more thing, Jerry. You'll probably see two prices, one for US and one for gray market. The price difference can be substantial. Inquire further with your salesperson as to the nature of gray market film, because it can be classified as grey market for several reasons. I have used grey market film with no problems.

You can also check with Hunt's photo in Melrose, MA for film, also.

Good luck!

11/23/2003 9:10:24 AM

Bob Cammarata
BetterPhoto Member

member since: 7/17/2003
  Thanks Jerry, for posting this question re: wholesale film. I too, am looking for an alternative to retail.

Thank you, Tony for the info.... Have you ever used "grey market" Fuji Provia 100? If so, how was it, and what is the approximate shelf life?

11/23/2003 2:37:23 PM

  Hi Bob:

I've used grey market Provia100, although not for a while. Not sure about the shelf live, but I put it in the freezer immediately and, being a professional, I shoot it up pretty quick anyway.

11/23/2003 4:14:40 PM

John Sandstedt
BetterPhoto Member

member since: 8/8/2001
  HELLO!!! I'm shocked that anyone suggests Fuji Provia 100 film is "gray market!" After all, isn't Fuji film a Japanese product and exported to the USA. And, what about Agfa, Konica and Ilford film?

PopPhoto had an interesting article this month - do's and don'ts regarding spending for photographic "stuff." While many argue that PopPhoto "never met a piece of equipment it didn't like," the article did indicate it's folks [or, at least, the author] never had had a bit of difficulty with imported film. My own experience confirms this.

Remember, Nikon, Canon, Minolta, and Leica cameras and lenses, Tamron, Vivitar and Sigma lenses, Slik tripods, etc. all are imported. The gray market designation usually reflects the fact that this equipment doesn't come with US warrantees and may not be repairable, under warrantee, in the US. Gray market items may also be missing batteries, straps, etc. It doesn't necessarily imply any difference in actual quality of the item itself.

11/26/2003 5:49:23 AM

BetterPhoto Member

member since: 10/28/2003
  Can anyone discuss "gray" market film, or point me to some good resources.

I think I read that the difference is the intended market. If Ilford, for instance, is made and packaged for the USA, it is not gray market film. But, if it is made for Indonesia, and winds up in the USA, then it is gray market.

From my understanding, the latter situation is cause for concern because the quality and care for the film cannot be guaranteed.

I will not use any gray market film yet for pro shoots. However, due to the low price of gray market film, I will experiment with it on my own.

One of my worries is that there are likely to be large variations in quality. You cannot control for the “gray” part of the world the film came from. Each time you order film, it may be totally different circumstances.

Does any one have results they can share; good or bad?


11/26/2003 7:03:51 AM

  Never had a problem. I wouldn't worry about it. But, there is an element of risk. Just keep it in the freezer until you use it and in the freezer until you get it processed, if there's a time lag between shooting and processing.

11/26/2003 7:07:03 AM

Bob Cammarata
BetterPhoto Member

member since: 7/17/2003
  I was under the assumption that Fuji manufactures the film and supervises the importation to its various markets
around the world. Referring to the "grey market" this particular case, means that another importer...not Fuji, is responsible for bringing it over to the U.S., and their quality control standards during shipment may not be as high.
Unless I'm mistaken...the two films themselves, are identical.

11/26/2003 8:22:43 AM

John Sandstedt
BetterPhoto Member

member since: 8/8/2001
  Once agin, check out one of the photomagazine. Often, stores like Adorama list all kinds of film - like, for example, Kodak made for international sales [whatever that means.]

11/26/2003 8:33:32 AM

Buddy Purugganan

member since: 1/2/2004
  TRY B & H ( Adorama( ). They sell a vast variety of films for 35mm and they have great packages too.

1/2/2004 7:26:17 PM

Gregory LaGrange
BetterPhoto Member

member since: 11/11/2003
  I've heard also that with gray market it could mean that something like film, you don't know if it's been sitting out in some loading in 100+ heat in a country in the desert somewhere for a month or two. And that u.s. market is supposed to be handled and shipped in better care.
But if gray market means that it can be missing batteries, straps, etc.... that etc. dosen't sound too good to me.

1/2/2004 7:48:22 PM

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Photography Question 

member since: 10/18/2001
  4 .  Buying Accessories on the Web or via Mail-Order
Are there any downsides to buying new photo accessories either off a site on the internet or from a photo magazine?

I'm going to buy a light meter soon and would like to know if there are any drawbacks to buying in other than a regular retail outlet. Are the savings from buying off the net, etc. worth it? Are there any warranty questions if you do not buy at regular retail? In advance, thanks.

10/22/2001 8:42:41 AM

Jeff S. Kennedy

member since: 3/4/2002
  I buy most of my supplies and equipment online. Even with shipping costs I can save money. If you stay with reputable established businesses like B&H, Adorama, or CameraWorld you will have few problems. One consideration is freight costs on smaller items. I order large quantities of film at one time to spread the shipping costs out over each unit. Otherwise it wouldn't be worth the added shipping cost.

10/22/2001 11:53:16 AM

Denis Hall

member since: 9/28/2001
  I just bought a Nikon kit, two lenses, filters and a ton of film online. I also bought accessories for my digital camera. I was able to conduct comprehensive research, and completed the best job of comparison shopping I have ever undertaken. I am extremely pleased with my purchases, and the manner of their delivery, even though the whole process took place during and after the Sept. 11 disruptions. I did make two offline purchases because I wanted to put my hands on and test a tripod and camera bag. Online purchasing is considerably cheaper.

10/26/2001 10:48:41 AM

Alfred Aquilina

member since: 11/1/2001
  I have just spent over 500 UK pounds in equipment buying online from a store overseas. The total cost (equipment/shipping/duties) was still less than what I would have paid in my own country. Furthermore, I could easily compare products, seek advice, and hunt for best prices. I have some accessories for my new SLR that are on their way too. I was worried about the safety of the equipment during shipping, but it was very well packaged.

11/1/2001 5:12:17 AM

Joe Stone

member since: 12/23/2003
  I have made several purchases from Canoga Camera (, and found them to be a great source! They are priced competetively, and in most cases have the lowest price I can find, and they have excellent customer service. The one time that the item I ordered was not in stock, I got an email right away, and got my order within a few days. Great people!
Joe Stone

12/29/2003 7:18:56 AM

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Photography Question 
daniel boone

member since: 5/2/2001
  5 .  Where to Buy Camera Equipment in Seattle
I saw your ad in can control and I was wondering where the best place to buy a camera in Seattle would be? I'm looking for an SLR, 200-300 dollar range if possible, for shooting action photos in black and white and color. Are there cameras that can shoot both types of film. Thanks for the info.

5/2/2001 9:08:57 PM

Jim Miotke
BetterPhoto Member
Owner,, Inc.
  Cool - I'm glad to see you saw our ad. For good deals in Seattle, visit Glazer's Camera Supply (near Lake Union) or Dick's in Burien. You can put either color or black and white into any film camera - it doesn't matter which camera you use.

5/4/2001 5:55:39 PM

Jeff S. Kennedy

member since: 3/4/2002
  I think Leicas only take b&w film don't they? ;-)))

5/4/2001 11:04:27 PM

Jim Miotke
BetterPhoto Member
Owner,, Inc.
  Yes - I think if we confiscated every Leica right this minute, 9 out of 10 would have b&w film in it.

5/5/2001 12:45:34 PM

Robert F. Walker
BetterPhoto Member

member since: 8/24/2004
  I have always used B&H Photo in New York City. I have bought 3 Camera's and 3 Printers,(different types), also a Camcorder, and many other Photographic Accessories over the last 10+ years. Have never had to return anything, and all products were Quality, Shipping was quick too. If and when I ever have any problems with B&H, I will shout an alert to my fellow Photgrapher's.

3/8/2009 6:58:28 AM

  Hi Daniel,
Glazers is the best in Seattle but I also use Omega in Bellevue since its closer to me (I live in North Bend) but they wont have near the selecion (esp for B&W film) as Glazers.
In Portland (where I lived 2000 thru 2007) I am a loyal Pro Photo Supply customer and they have lots of new & old equipment.

3/8/2009 7:13:38 AM

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