BetterPhoto Q&A
Category: New Questions

Photography Question 
Christine Pentecost
BetterPhoto Member Since: 9/30/2004
 

Problems Uploading


I have been trying since yesterday to upload a photo to my website and contest. It says it needs to upload the Aurigma Upload Suite, and then eventually, I get a link that says "software update", and when I click on that, it takes me to the Mac Update page, where it says I need to update my software. However, when I click on software updates, it says I am current. What's going on???


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3/24/2013 9:37:06 AM

 
Kerry Drager
BetterPhoto Member
Kerry's Photo Courses:
4-Week Short Course: Creative Close-ups
  Hi Christine,
Sorry to hear that you've had problems uploading. Are you still having issues?
Thanks,
Kerry


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3/25/2013 3:11:10 PM

 
Christine Pentecost
BetterPhoto Member Since: 9/30/2004
  Yes, I am. I tried it again today. I have no idea why it's not working, as I've made sure all of my updates are current. What is the Aurigma Upload Suite? Is this something new?


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3/25/2013 3:13:04 PM

 
Jay Wadley
BetterPhoto Member Since: 9/13/2000
  Hi Christine-

Yes, our latest uploader version is called the "Aurigma Uploader Suite". Aurigma has actually been our uploading partner for years but the popup nows says their name.

On your Mac, try going to Java.com and see if you have the latest version there. After updating, make sure to restart your computer. If you still are having trouble, feel free to email me at jay (at) betterphoto.com. Thanks


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3/25/2013 3:53:12 PM

 
Christine Pentecost
BetterPhoto Member Since: 9/30/2004
  Thanks Jay. I will give this a try and let you know what happens.


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3/25/2013 3:56:03 PM

 
E.S. Photography   Something has changed in the last few months. I keep getting error messages like Christine. In the past, it has automatically uploaded. Now, I have to do this manual process Jay listed. EVERY TIME. With the number of software updates that occur, this gets annoying. Is Aurigma aware of this problem?

(I am a Mac user.)


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7/10/2013 5:32:50 PM

 
Peggy Pfister
BetterPhoto Member Since: 2/2/2011
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  I am having issues as well. I keep getting a message about a redirect which is not allowed, but the message disappears quickly, and I haven't been able to note the whole message yet. I have resorted to using the alternate image uploader ...


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7/11/2013 8:26:13 AM

 
Jayson Alder
BetterPhoto Member Since: 6/14/2007
  I have the same issues everyone here is reporting. I updated Java last month and tried...nothing. I tried again today and still nothing. I hardly ever post pictures anymore because it is such a pain to manually do everything. (I may be lazy, but it has never been this much trouble in the past). Mac user also. IT really needs to have a longer look at this problem.


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8/21/2013 8:07:10 AM

 
E.S. Photography   STILL having trouble with this. I have used this website for a long time, and have never had as many problems as I have had this last year. Every single time I try to upload photos, I am having to spend time getting the Aurigma Uploader to work. This is not an economical use of my time! PLEASE see what you can do about this. (Also a Mac user.)


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8/23/2013 1:09:39 PM

 
Debbie Mowry
BetterPhoto Member Since: 3/4/2006
  I agree that this needs to be looked into. While the alternative option is workable it certainly isn't nice to treat us this way. At least fix the message so it doesn't say we need to update--but rather "We apologize but our software does not work on newer Macs with up-to-date software. We have no estimate on when this will be resolved and apologize for any inconvenience." I hate to say this but I'm going to participate a lot less than I would otherwise because my time is not valued as much as my non-Mac fellow students.


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9/5/2013 5:38:50 PM

 
Peggy Pfister
BetterPhoto Member Since: 2/2/2011
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  It's not just a Mac problem ... I'm a Windows user and I have issues as well ...


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9/6/2013 5:31:51 PM

 
Ilene Samowitz
BetterPhoto Member Since: 9/6/2006
  I've been having problems and using the alternative uploader for at least two months. I agree this is very annoying. I am a MAC user.


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9/6/2013 8:02:17 PM

 
Debbie Mowry
BetterPhoto Member Since: 3/4/2006
 
 
  Screenshot of server-side error message
Screenshot of server-side error message
Note that it says server-side, not client-side.f
© Debbie Mowry
Nikon D300 Digital...
 
 
Well I have submitted a help desk ticket before but their suggestion was:

"There is one quick thing you may want to try the next time you are signed in: check the "remember me" box in the top right corner when signing in.

Give that a try but the alternate image uploader is always there as well which many students use if the drag and drop uploader is still not working for you."

I did select the remember me option and that doesn't help at all. Since they didn't mention they'd look into the error message that I included a screenshot of I did a little research myself. Of course I can't fix it because I'm not on their staff but perhaps if enough people encourage them to look into it perhaps they will. I am including a screenshot of the message I get and here is a link for debugging the ASP.net upload scripts when you search for "aurigma upload troubleshooting" and you follow the links to a "Server-side Upload Script Problem." Since BetterPhoto uses ASP maybe this will help them look into it.

http://www.aurigma.com/docs/us8/debugging-aspnet-upload-scripts-iu.htm


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9/7/2013 7:49:40 AM

 
Mary Ann Honcharik   I haven't uploaded in quite some time, but in the past I could use the drag & drop feature. Now I have to use the alternate uploader & do only one photo at a time. Images are jpegs resized to 1600 on the long side. Very tedious.
I'm running on a mac pro with Mountain Lion.


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9/9/2013 3:01:23 PM

 
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