BetterPhoto Q&A
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Photography Question 

Diane L. Thomas
 

Lost program


I lost Photoshop 7 and I can't get it to re instaul. It tells me this:

You currently have adobe Photoshop scratch and window Primary paging file on the same volume. It is recommend that you set adobe photoshop primary scrath volume to be on a different volume. Preferably on a different Physical drive.

I have tried everything and can't get into Photoshop to change anything. I get Adobe photoshop Image Ready OK.
Can anyone tell me what to do. Thanks Diane Thomas


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June 23, 2006

 

John P. Sandstedt
  I'd go into Control Panel and then Add/Remove Programs.

If Photoshop 7 is still listed it's possible you just can't reload over it. I kanow that's true for both my scanner and my printer, and it may be the case here.


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June 23, 2006

 

Peter M. Wilcox
  That sounds like just an informative message, not an error. If you select OK will it go ahead and install? Most systems will have both the paging file and the PS scatch disk on the same volume until a second hard disk is added.


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June 23, 2006

 

Diane L. Thomas
  First to John I have un instauled and re instauled through the Control Panel and it still won't load. well it tells me I have a new program instauled but it won't open. Goes through the motions then goes back to desk top.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Peter, it does doesn't it. but I have gone to My Computerand Contro panel and tried to load it that way. I am so confused. I had it one night and work on photo's and the next morning it was gone.
I have to tell you that I loaded some effect edges that I bought and that is when it seem to happen. I have taken these off and still have a problem.
Like I said I do have the photoshop image ready part of the program when I instaul. Diane Thomas


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June 23, 2006

 

Peter M. Wilcox
  Do you have a photoshop icon installed on your desktop, and what happens when you double click that icon?


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June 23, 2006

 

Diane L. Thomas
  No. I have it in the programs when I click start and to to the progams. Image Ready will open. Photoshop 7 won't. I even looked through Image Ready to see if I could work on the scratch volume there. I am a little backward when it comes to knowing how to fix things.


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June 23, 2006

 

Peter M. Wilcox
  Have you restarted your computer? It sounds a little like PS may be running as a minimized program, and the attempt to start it again simple quietly fails. Could also be the case that a PS image is left as a "Zombie" on the system, that would be cleared out by a restart as well.


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June 23, 2006

 

Nobu Nagase
  Diane,
Do you know if you have two drives on your computer or just one (primary) drive?

If you have just one drive, it's possible that your hard disk is becoming full or too fragmented. Photoshop requires a fairy large scratch space.

If the disk is becoming too full, then PHOTOSHOP will be unable to open the program because of lack of work space.
Steps you can take for this is to clean up the drive.

If the disk is too fragmented, defragment the disk partition.


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June 23, 2006

 

Diane L. Thomas
  Peter I have done that and no luck.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Nobi, I am not sure about the Drive. Tell me what I am looking for. I looked in My Conmputer and I have DVD-drive (D) and CD-RW drive (E) Is that what I am looking for . Then there is local Disk C and several removeable dish.
When I instaulled the first time 4 years ago it was D. You may be right about the space. I defraged and even took of programs that I use only at Christmas. The pie show half used. I have cleaned the disk also.
Am I going to havae to buy more room. Diane


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June 23, 2006

 

Nobu Nagase
  From what you said here, you only have one disk, that is the C drive. D: and E: are not hard drives. (All hard drives will come before CD, DVD, and any other peripheral devices) You must have had C: and D: (hard) drives before as you said it was D: you installed PS to.

Look at the property of the C: drive, you will see the disk usage data like:
- how much used, and
- how much is free, and
- the total size.
If you have more than 10GB of free space, Photoshop should be ok.


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June 23, 2006

 

Diane L. Thomas
  Ok, I looked and I have 74.----- free space. I'll try to put it in again..
Do you think there may be a problem with my windows and I'll have to have it fixed.
If I upgrade to CS2 will that know Photoshop 7 is there and go ahead and download it OK. I may be grabbing at straws here. D


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June 23, 2006

 

Nobu Nagase
  The new version will be installed on a different directory under ~/adobe directory. But my general rule is to uninstalled the old version prior to new install.

A couple of things on your problem:
- it has something to do with the scratch disk, i.e., available work space problem
- corrupted preference file

What I read about the photoshop work space is that it must be contiguous. When did you defragment your disk partition? You just did it after starated having this problem? If so, this should not be the problem.

If photoshop crashed, it may have left a large temp file. You may try to search for file "pst*.tmp". If any found, delete these files.
Also, delete all internet tmp files and defrag again.

If you have a preference file and is corrupted, delete the file.
Search for prefs.psp file


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June 23, 2006

 

Diane L. Thomas
  Thanks to all of you for your help. I decided to just update to CS2. I talked to a person at Office Depot that I know and he said that since I have the Photoshop 7 on the computer that all I had to do is put in the upgrade to CS2 and that should fix me right up. I didn't wanat to do that since I know what to do in PS7. So now I have the CS2 and I'm back in business. He didn't know what happened but had folks to come in and had the same problem. Now I have to learn the shortcuts and how to use the new updates. Diane


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June 25, 2006

 

Nobu Nagase
  Good to hear that you got your new version working...
It's always good to get the working system back one way or other.
Computer problems are mostly annoying and frustrating, but people are always happy when the problems are fixed and the computer start working again... :)


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June 25, 2006

 
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