 Irene Troy |
Canon I 9900 Printer Problems I recently purchased this supposedly “great” Canon 9900 printer and am having real problems trying to get accurate color reproduction. For the first week or so all the prints were great – wonderful color reproduction, accurate and clean. For no known (to me) reason, this has changed. Color reproduction has gone haywire! Greens print as blue; blue prints as green or yellow; reds print orange and black prints gray. High color contrast prints ugly and muddy and many prints come out completely altered. IMPORTANT NOTE: I use the Spyder Pro2 to calibrate my monitor and believe my monitor colors to be accurate. I also, as an experiment, printed images using my inexpensive non-photo printer and the color was accurate and clean. The resulting image matched the screen image and had no problems I can see. I have removed and reset the 8 color cartridges; cleaned the nozzles and checked nozzle pattern using the Canon utilities designed to complete this task. At the advice of Canon, I printed using alternate papers and the color mismatch occurred with all types of paper [why this was a recommended action confuses me, but this is what they suggested]. I believe this to be a printer problem, but have no idea of what else to do! I’m panicking since I need to produce images for an upcoming show – the reason why I bought this printer in the first place! Any help will be much appreciated. Irene
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
Can you hook your printer up to another computer. A look at color vision website says the spyder pro 2 has software based printer profiling. Is there something in a manual or somewhere that says that if you calibrate you monitor with a spyder, you have to do some printer profiling with it also to get the two to match?
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Irene Troy |
Gregory – thank you for responding and for your ideas. The answer to your first question is yes, I did hook up the printer to my laptop and NO it made no difference in achieving accurate color. The answer to your second question is – well, I am not 100% sure. The manual that comes with the Spyder speaks of printer profiling, but, the process of setting up Spyder for the first time involves identifying the printer and matching the colors to the monitor and printer – a step that I took. I should mention that I have been using Spyder on this computer for months and that until now I had not problems in printing accurate color. In fact, until a few days ago the new printer was printing accurate color. I wish I knew why this changed! I have checked all my printer settings and color management tools and have reset everything to factory default; re-calibrated the printer and monitor and still have problems. Do you happen to know if it is better to select the printer or Photoshop to handle color management? I selected printer since this was the default. I also tried switching to PS color management but, this did not help. I’m pretty sure the color issue is not related to PS since I can print correctly using the other printer. This is so weird and I hate weird!
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John Rhodes |
Irene, you may have already trie this, but I would delete and reinstall the program for the printer. One of the files (driver) may have become corrupted. Hope you can solve this soon. John
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Irene Troy |
Thank you John - yes, I had uninstalled and reinstalled the printer driver to no avail. This morning I once again tried to resolve the issue using the utilities that Canon provides and YES it worked! Why it worked this time and not yesterday; why this happened once before and resolved by itself; why it happened in the first place...all of this I don't know! I'm happy that the printer is printing accurate colors once again; however, it bugs me that I have no idea what caused the problems nor why it seems to have resolved by itself. MACHINES!!! Perhaps it's the heat - mine! lol. Thanks everyone and hope that this will not reoccur.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
Twilight Zone gremlins.
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Irene Troy |
Now that's the best explanation I have heard yet!!
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