 Donna R. Moratelli |
DESPERATE..... Pleeease help me... I have been having a MAJOR problem with my Canon D60 since December. All of my images have dots like this. THis image shows the actual pixils. I have brought this camera to the factory three times since December and left it there for probably a month total and everytime I get it back they say it's fixed and it's not.I have tested every lens that I own and all the images have these dots on them. I have also tested all of my flash cards and they all show the same thing.This image is from a brand new flash card and the lens was purchased in December Brand new. It's a Canon 50mm. I even have images that I shot with my wide angle that have dots. The resolution not only shows these dots but it's not sharp as it used to be. I shoot in raw and convert to tiff and the images seem somewhat compressed and show small sqares too. If ANYONE knows what can be pleeeeaaase help me.
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Donna R. Moratelli |
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Donna R. Moratelli |
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- Carolyn M. Fletcher  Contact Carolyn M. Fletcher Carolyn M. Fletcher's Gallery |
Try the second image again. It's not here. If you enlarge that first one you can really see the spots. What on earth could that BE? I know Canon cleaned everything, so it's not dirt. Some of these techies might have an idea.
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Donna R. Moratelli |
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Christopher A. Vedros |
Did the service center tell you what, if anything, they actually fixed? White or dark specks are usually caused by dust or dirt. We can assume that they cleaned your sensor, so this is not likely the case here. More importantly, though, I can see many off-colored pixels in your image. I think this is usually a sign of the pixel receptors on the sensor going bad. I've heard people mention that after several years, their dSLR might develop a couple of these that always show up in the same place. You have quite a lot of them, though. If this is the culprit, I'm sorry to say that I don't think it can be repaired in-camera. The D60 has been discontinued for a few years and I would bet that they would charge you a fortune, if they would fix it all. Not that it's very much consolation, but just remember that if you buy a new Canon dSLR, you'll still be able to use all your current lenses. Chris
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Donna R. Moratelli |
Oh......... no........................ I suppose it's considered a classic now at the ripe old age of THREE. thank you; Chris
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Donna R. Moratelli |
..
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Murry Grigsby |
Donna, I think the sensor has a problem -- either going bad or a lot of dead pixels? You could post the link here http://forums.dpreview.com/forums/forum.php?forum=1019 if you don't mind registering. There are a lot of smart Canon people and someone will recognized your problem. There are also a few jerks on that forum so just ignore them. It seems to me that Canon has a service center in NJ? If so I'd take it there and ask them what needed to be done and how much would it cost? You may have to bite the bullet and buy a new body?? The new 30D is just out and looks very good for around $1400 and you can still use all your lenses. The RAW files are the newer style CR2 files so you'd probably have to upgrade the program that you are using to convert. It's a vicious circle these hardware and software people have us in!! Good luck! I'm Sorry that your old faithful is wearing out. Murry PS I'm not going to Maine. It's just too far and too expensive for me. I think Carolyn and Colette are going though.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
dust on the sensor comes out black. Would like to know what factory said it was fixed, and did you tell them to fix something or tell them to clean the sensor. Could be the sensor going bad, or the analog/digital converter going bad.
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Donna R. Moratelli |
Hi Murry, Thanks for the sad info.; UGH... I am sick over this. Regarding Maine, I don't know if I'm going now. I wanted to meet you. I can't afford a new one right now. That D60 cost me $2,800 without tax and didn't include anything but a year warrenty and a battery charger.I don't know what to do. Hi gregory, Yes, I told them what I told everyone here and each time it was dropped off they cleaned the sensor. They also replaced the shutter and a few other things. I can't recall what they did exactly right now. If it was dropped off for a sensor cleaning it would have taken ten minuites. I bring my equipment to the Canon factory in Jamesburg New Jersey routinely for cleaning. The factory is 45 min away.. Thanks for input.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
Repairs should come with a 30-60 day warranty. If they claim to fix it and the problem is still there, you should be able to take it back until they do. Try another certified Canon repair place. Surprised your's cost $2,800.
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Donna R. Moratelli |
Yea Gregory. That's how they work and I'll be back again for a last time with this one. That Camera was in high demand when I got it. I remember being on a list and everyone in our area was paying top dollar. Well thanks for everything everyone.I'm very happy with input. This thread is history.
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Craig m. Zacarelli |
i will agree on the dead pixel theory only because my flat panel moniter has a few and they resemble whats on your pic. See how much a new sensor would cost you and then see how much they would charge to put one in if you had one to put in... or...you can go buy a 300D kinda cheap on the net right now .. and when you get tired of it, swap out the sensors. craig-
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Will Turner |
Dead/hot pixels and excessive charge leakage usually mean a bad sensor. DSLRs only make sense in terms of taking large numbers of images over a relatively short period of time, where their expense can be quickly amortized. As a customer, you are essentially the 'guinea pig' for what is still a developing technology. I wouldn't buy any DSLR on the promise of spare parts availability or ease of repair. Digital camera margins are small, and parts inventories cost a lot. Independent repair shops that handle digital products are becoming a thing of the past. Parts are being increasingly restricted in inventory and discontinued after shorter and shorter periods of time. It is anything but certain that on any new digital product that parts will be available for any significant period of time after the camera model is dropped, which these days, isn't long in coming. You might consider carrying a simple, secondhand, reliable mechanical film camera as a back-up, either 35mm or perhaps medium format. You can buy a lot of film for the cash outlay being discussed here.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
I don't think anybody buys a digital based on parts availability. Most cameras are amor-i-tized through the amor-i-ti-za-tion of the astectic pleasure of taking and having pictures.
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Will Turner |
"I don't think anybody buys a digital based on parts availability" Undoubtedly. But perhaps they would be well advised to think about it, given current prices, expected service life, and industry trends in mass-produced electronics. I won't deny that aesthetic, even 'astetic' pleasures could be important (at least in images and the pleasure of taking them, not necessarily the tool chosen). But when spending $1,400 - 2,800 for the craftsman's tool, there is no mental or artistic inhibition to insisting on a camera that lasts longer than three years, or can be repaired for a reasonable cost at the end of that time. I have yet to meet anyone expressing a profound mental or emotional reaction, other than anger, to the aesthetic of a malfunctioning, unrepairable digital camera, but I guess there's always a first time.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
Many a story has been circulated around here of the film camera and the backup going down during a wedding. Also have read many letters to motorcycle, other types of magazines of somebody dealing with a supposedly certified mechanic who says a problem is fixed but isn't. So I don't see a lack of longevity as an inherent trait of digital cameras, or even a roadblock. Wordprocessors vs. those old 1930's typewriters. There's always a flip side. Nobody buys a film camera based on parts availability. They may find that out later on, but it's still comes from taking the pictures, what you do with them. We'll survive.
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Donna R. Moratelli |
I have 4 film cameras that I use occasionally. I have two digitals.ONe dead one and one that I just play with or loan to my daughter.That one is worthless to me.Not enough pixils. I need the digital for stock. Getting slides processed is expensive and today it's almost an ancient medium. It's costly also in the long run in more than one way.. I only know of one possible place in our overpopulated metropolitan area where I can get these slides processed and it's an hour away in normal traffic.Camera shops are going out of business faster than I can snap an image.I then have to come home and spend hours scanning and perfecting this stuff for hours on end. Oh what fun..... . With what I do; I have to accept an assignment , shoot, process, copyright, keyword, catorgize, date, etc then upload a spotless image with excellent quality within hours sometimes. If I only used a film camera, I'd be a guinea pig in the hospital for all the doctors from a stroke or heart attack from over stressing my body. The pixils in my brain & nervous system would wear out like my sensor did.. I love film but I can't deal with it anymore. I only use it when the assignments arn't due right away or someone requests prints or slides.. I won't buy a camera for parts.I'm not qualified to repair cameras . To me; it's like comparing a fine piece of technology with an old rusty pick-up truck.
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Donna R. Moratelli |
Plus... It takes about a week to get the slides returned.
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George Anderson |
"I won't buy a camera for parts.I'm not qualified to repair cameras. To me it's like comparing a fine piece of technology with an old rusty pick-up truck." I think that's Will's point. You're fast running out of options even without having to become a DIY'er. As to parts/repair, I agree that the camera makers are 'closing the circle' on digital camera repair options. It's a fact of life. Unless consumers begin to demand better options, and quickly, that question will be answered for you. Soon there won't be anyone out there other than the factory with parts, and they will be in a very strong position to dictate what's available and for how long. Of course, not all photographers are the same. If you need a DSLR for your work, you need it, but that's a huge outlay of money for most people. You indicated a bit of surprise to learn your DSLR died so early. Having read the almost daily sad stories on other boards from owners with dead or malfunctioning digital cameras, I'm not surprised in the least. And these complaints are not from film camera folks - but from 'true believers' who, for the most part, wouldn't be caught dead with anything but a digital camera. I think continued camera sales and of all brands and types of cameras, including both digital and film, are a darn good thing. Such competition is healthy, invites critical comparison, and serves to motivate engineers to further improve digital imaging. If we get so unlucky as to end up with no film cameras and only one or two digital SLR camera manufacturers, mark my words - you can expect a LOT more resistance to the idea of designing affordable cameras with long service lives, not to mention a 'take it or leave it' attitude to warranty repair.
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Donna R. Moratelli |
Just take a look at the 2006 photographers market and tell me how many publications want slide film vs digital compared to the 2000 or 2004 version of that same book. I don't think that even one publisher or newpaper accepeted prints at all this year. I wasn't suprised at all. What's that say to you? Do 'we' as individual photographers and potential future selling photographers have much choice in this digital era that we live in?
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Justin G. |
I know it's only 1 magazine out of how many? but they're a major publication.. quote from the image submission page: "In order to achieve the high-quality reproductions in our publications, we prefer large format (4x5) transparencies, especially for the large scenic landscapes that we are famous for...NO PRINTS, NEGATIVES, DIGITAL-CAPTURE PHOTOGRAPHS, OR DUPLICATE TRANSPARENCIES WILL BE ACCEPTED FOR REVIEW BY THE PHOTOGRAPHY EDITORS."
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Justin G. |
Arizona Highways BTW, I forgot to mention.
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Bob Chance |
We are at the whims of the electronic gurus out there who come up with a better, bigger, faster gizmo faster than we can get used to the old one. Black spots are normally an indication of a sensor in need of cleaning. However, the white spots indicate dead pixel areas and I have to agree with a couple of your respondents that it looks like your sensor is going bad. Nothing you haven't already read. I also have to agree, that even though it's a crying shame that we are at the mercy of the manufacturers anymore, it's the love of the art form that keeps us going. The best we can hope for is that if anything is going to go wrong, it should go wrong while it's still under warranty. Not many options for you, other than to replace the camera all together. Chances are, even if you could find a sensor for that camera, the repair would almost be the cost of a new camera. I remember a coupld of years ago when I was looking into getting back into photography, I was looking at used cameras. Particualarly Canons' old 'A' series, which is what I shot with back in the '80's. I about had a heart attack to learn that those twenty year old used cameras cost as much today as what I paid for a brand new one in 1979. I wonder how amoritization figures in to that?
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Sean Ronters |
"I don't think that even one publisher or newpaper accepeted prints at all this year. I wasn't suprised at all. What's that say to you?" It says to me that many publications don't care much about image quality, but rather uniform submissions to save money (many of them are losing subscribers these days). If they won't scan a transparency for you, then you have to scan it yourself. It's not a very high bar to meet these days. If you've seen the poor quality of many 2-page spreads in many of these rags lately, you could swear you could almost get by with a disposable camera. Most of my 'print' customers are individuals who buy large art prints. None of the current digital or 35mm cameras offer enough image quality to meet my standards with some subjects, so I often use an older Hasselblad. If I could afford a Mamiya ZD, I might use that, but it would have to last me a heck of a lot longer than 3 years.
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- Gregory LaGrange Contact Gregory LaGrange Gregory LaGrange's Gallery |
"It says to me that many publications don't care much about image quality," That's a bit much. You've probably seen good images from both and didn't know.
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Sharon Day |
I know it's only 1 magazine out of how many? but they're a major publication.. quote from the image submission page: "In order to achieve the high-quality reproductions in our publications, we prefer large format (4x5) transparencies, especially for the large scenic landscapes that we are famous for...NO PRINTS, NEGATIVES, DIGITAL-CAPTURE PHOTOGRAPHS, OR DUPLICATE TRANSPARENCIES WILL BE ACCEPTED FOR REVIEW BY THE PHOTOGRAPHY EDITORS." When I was reading that before I got to the next post I thought to myself, "I bet that's Arizona Highways."
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Justin G. |
lol I hope they keep it that way for a while until digital matures a little. the work on there is just amazing. I can't remember where but I found on some website a sample raw file from a 39MP leaf back or Phase one, whatever it was. very very impressive compared to 8.2 and 6.3MP raw samples you find.
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Jenna Williams |
Miscellaneous
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