Betterphoto Drag and Drop Uploader Error Help's Drag and Drop Uploader is Java-based. The following steps will help ensure Java is running properly on your computer

Java Version

Make sure the most recent version of Java is running on your computer. The following URL will allow you to test your Java version:

If you do not have the most recent version, download and install. Make sure to restart your computer after installation

If our upload page or the Java test above says "plugin missing" click on the "plugin missing" text to enable Java.

Note for Mac Users: In our experience, Java works best on the latest version of Firefox or Safari.

Enable Java in your browser

The following link on will give you step by step instructions to make sure Java is enabled in your browser:


Once you have completed the steps above, return to our uploader page and you will be prompted to install the Aurigma uploader. Aurigma is our uploading vendor and it is safe to approve this.

Step by Step

If you have tried these steps and are still having trouble, you may find a solution in these step-by-step instructions here

If the problem persists, please contact us with as many details as you can - about your browser, computer operating system, the page URL where the error is happening, and any dialogs or error messages.