BetterPhoto Q&A
Category: Selling Your Photos

Photography Question 

Susan M. Anderson
 

Enlargements Vs. Screensavers


Here is the thing ... I have recently started a portrait business and have been successful. A customer who purchased a substantial amount of enlargements is now demanding his digital images for screensavers. Is there any way I can provide images for screensavers at a low resolution and still protect the images from being printed at an acceptable quality? I don't want to lose a good customer but I don't want to release my images. I am concerned they may be printed at a low-quality lab and would not reflect professional work and damage the reputation that I am trying to build. Any suggestions? Thanks!


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December 01, 2005

 

Michelle Ochoa
  4x6 @ 72 dpi will not make a good reprint, but should be fine for a screen saver. Your best bet would be to either say no, or to put your signature on the bottom of the photo, up enough off the corner where if they tried to crop it off, you would lose some of the picture. There's nothing you can do about them printing them at home, but believe me, it wouldn't look very good. And no professional lab, even Wal-mart, will print an image with a signature (copyright) on it that didn't have a release.
What I'm concerned about is the fact that your customer is demanding photos from you. If it's not stated in your contract, you should not be required to do so, and they should understand. But if they gave you a large order, most likely they won't go behind your back to print more, especially after they compare the quality of your wonderful prints and they're low-res ones! I offer low-res images for emailing, especially with large orders. It makes them happy, and I've even received repeat business from them after their friends and family see the pictures on their email or screen!


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December 02, 2005

 

Justin G.
  Well, you can even make it smaller than 4x6 at 72dpi. Just do it 1024x768 px at 72dpi. This will make it even small and still look great on the computer.


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December 02, 2005

 

Alton I. Vance
  Susan,
I just noticed your question in "Snapshot." I have used a great little program called "Pro Show Gold" from Photodex Corporation. This program will created a great slide show of your images and it imbeds them into an executeable file so that they are not available as jpegs. You have to be sure that you set the program to not include the original files. I would think this would be a great solution to your dilemma. It sells for $69 for a download. They also have a professional version for $399 (a new product). You can down load a free trial version. Here is the link to the site: http://www.photodex.com/.
Good Luck - Alton Vance


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December 06, 2005

 

Alton I. Vance
  Also one more thing about your concern. I agree with Michelle, if a customer has already given me a decent order and I have already charged them for the initial sitting if they want to make low resolution copies I don't let that bother me much. Like Michelle said, it can be good advertising. What they make off of low resolution images, even 1024 x 768, can't compare to your nice hi res blow ups in detail and quality. Regards - Alton Vance


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December 06, 2005

 

Susan M. Anderson
  Thank You so much for your help! All the advice is helpful since I'm so new to the business. I am looking at designing a contract. Actually I can't believe I've made it a year without one. I know this will help with potential problems. I will also take a serious look at the Pro Show Gold software. Thank! You're the best! Susan


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December 07, 2005

 
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