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Photography QnA: Problems with Images

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Category: What's Wrong With My Photographic Technique? : Problems with Images

Have questions regarding resizing photos for websites? How about taking pictures without shadows? Check this section out to find some answers.

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Photography Question 
Bill Ritenour

member since: 3/11/2013
  11 .  Viewers searching my name for gallery
I want viewers to be able to search my gallery by putting in search my name Bill Ritenour, but it does not seem to be working. Help.

Thanks,
Bill Ritenour

6/11/2013 5:43:00 AM

  No idea what the problem is, but I just tried searches of your name both while I was logged in and not - and nothing led me to your gallery.

6/11/2013 9:01:44 AM

  You signed up under William but your gallery is under Bill. If Bill is what you go by and want your friends and others you meet to be able to find you by, you will need to change that. I'm not sure how or where you can do that, but maybe someone else is - and if you can't find a way, I'd send a message through the contact us email at the bottom of every page and make the request that BP do it for you. It will take a couple of days, but it will get done :)
Nikki (who found your gallery quite easily once she put William in the search)

6/11/2013 4:37:17 PM

Val Feldman
BetterPhoto Member
Contact Val
Val's Gallery

member since: 2/28/2009
  If you go to your Member Center then click on "My Info" and then click again on "Contact Info", up pops "Name and Contact Info". Once there, you can change your first name to Bill and "Bill" will then appear on all BP contact and communication within the BP site.

6/12/2013 1:48:11 PM

Bill Ritenour

member since: 3/11/2013
  I changed my contact info and name to Bill Ritenour, and still cannot bring up my gallery by just puttting my name in search. I have to use a different link.

Thanks to all of you who have responded with tips.

6/12/2013 2:37:41 PM

  I just tried it again, Bill, and you popped up right away.

6/12/2013 2:44:45 PM

Bill Ritenour

member since: 3/11/2013
  Great. Thanks!

6/12/2013 3:11:57 PM

Val Feldman
BetterPhoto Member
Contact Val
Val's Gallery

member since: 2/28/2009
  Me, too, Bill - you are definitely "there" as BILL! :)

6/12/2013 3:29:43 PM

Gregory LaGrange
BetterPhoto Member
gregorylagrange.org

member since: 11/11/2003
  Is Bill a troubled youth just trying to find himself?

6/12/2013 4:13:38 PM

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Photography Question 
Susan J. Allen
BetterPhoto Member
Contact Susan
Susan's Gallery

member since: 8/20/2005
  12 .  Changing Camera Type
I just happened to notice that a number of images in my gallery, all uploaded on the same day, have Miscellaneous Does Not Apply as the camera type, while it was really made with a Canon D50. It's possible that I was out to lunch that day, but suspect there was a glitch in the system, as I can't imagine forgetting that detail in every image I uploaded. At any rate, especially as one of them won 2nd place in the contest, I'd like to correct this (instead of uploading it again correctly), but couldn't find a way. Anyone know how to change the camera type after it's uploaded?

5/2/2013 12:40:52 PM

  Not sure that you can change the camera type after it's uploaded but you might be able to add a note about it to the description under "edit my photos".

5/3/2013 8:57:59 AM

  Yeah, thanks! I did at least do that for one of them.

5/3/2013 9:02:28 AM

  There was a week at the end of February that they removed the camera choice option. Then brought it back at the beginning of March. Don't ask me why. I'm guessing that you're talking about your image "Friends"?

5/4/2013 8:36:49 PM

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Photography Question 
Annie Hanley
BetterPhoto Member
anniehanley.com

member since: 7/2/2007
  13 .  Why my uploaded photos look distorted.
I recently uploaded 3 photos,2 of them for the contest.They are dog's portraits.
They look like their faces are elongated,not how I have them in the original photos.
I haven't upload any photos for a while and I'm wondering what did I do wrong.
I can't upload them here now,but you can see them in my dog's gallery at www.anniehanley.com..They are the first 3 photos in the gallery of Tippi and Alma.

Thanks,Annie

4/18/2013 4:35:14 AM

  Hi Annie,
Sorry to hear of your issue. I did check your dog gallery (Loving Friends) and things look good to me ... so maybe I didn't see the right ones?

Thanks,
Kerry

4/24/2013 7:45:53 AM

Annie Hanley
BetterPhoto Member
anniehanley.com

member since: 7/2/2007
  Thank you for looking Kerry.
Their faces are not right.It is not much but they look longer that what they really are.
The original photos are horizontals and they look like verticals when uploaded. I just notice this.
I saved them with Ps as jpeg, just to upload. I didn't change the measurement.
I don't know what I'm doing wrong but I hitnk it has to be with the sizing.

4/25/2013 2:52:15 AM

  Hi Annie,
Thanks for the followup. This is strange, but it could be related to pre-sizing the photos before uploading. For my own work, I always change the image size for uploads. In your image software - i.e., Photoshop, or whatever - try sizing the photo at 800 pixels on the long side. I'll bet that does the trick ... hopefully :)

Kerry

4/25/2013 6:42:40 AM

Annie Hanley
BetterPhoto Member
anniehanley.com

member since: 7/2/2007
  Thanks Kerry,I will try that.
Annie

4/25/2013 6:53:26 AM

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Photography Question 
Susan J. Allen
BetterPhoto Member
Contact Susan
Susan's Gallery

member since: 8/20/2005
  14 .  Problem with Photoshop Colors
 
Hi, Turning to my BP friends for help with a Photoshop question, though it's not really a photo...forgive me, I'm desperate...

I use Photoshop for my photo editing, but have little experience using it for anything else, but needed to make a card and the printer here (in China) keeps telling me that the color of the background is wrong--he can't print it. (http://www.betterphoto.com/gallery/dynoGallDetail.asp?photoID=13806117)

He said it's florescent--but it doesn't look florescent to me--I've changed it a couple of times, but he keeps coming back to tell me he can't print the color of the background. In this last version, I chose a color from the swatches: Pantone Blue 072C. I suspect we might be having a language problem as my Mandarin is terribly limited in technical stuff. But would anyone have any idea what the problem could be? I filled the background with blue and then had a new layer for each text line. He wanted a psd image, so I assume he knows how to work with it, and if he wanted it flattened, he could do that, so haven't flattened it before sending it to him. Apparently the only problem is the blue background. I would deeply appreciate any help anyone can give me. I've pasted in the link, and will upload the photo again with this message, but I don't want the photo to appear in my gallery, so if it does, I'll delete that and you can just use the link I put above. Deep thanks to anyone who can help!

4/15/2013 7:55:11 AM

  When I click on your color background with the eyedropper and then look at the color pop up menu there is an exclamation point on the blue color---telling me that this color is "out of gamut". Out of gamut colors could be difficult to reproduce. Another thing that could possibly be a problem is if you are working with different color spaces. If he is printing with cmyk and you are looking at rgb, then you would need to change your color space for this pic to see what he is seeing. Just thoughts---I'm not especially experienced when it comes to printing.

4/15/2013 10:01:13 AM

Gregory LaGrange
BetterPhoto Member
gregorylagrange.org

member since: 11/11/2003
  If you look at the definition of fluorescent, you might get a better understanding of what the problem is. Also, printing is subtractive color, and your monitor is additive color. So the blue you see on the monitor isn't going to look the same if it gets printed.
And he might want a psd file so that he can change the blue to something that can be printed.
When printing, you lay down inks or colors so that some colors get absorbed. So tiny droplets of magenta next to tiny droplets of yellow comes out looking red(I think that's the right combo). With a monitor, (and when you were a kid you may have looked at a tv screen with a magnifying glass and saw the little red, green, and blue lights), you have the light being emitted from the screen. So you can get richer colors.

4/15/2013 3:05:25 PM

  Hi, Thanks so much for your kind help! Not sure why he wanted a pds file, perhaps I had misunderstood that. I got more clarification today--seems that though he can print psd files, he only knows Corel Draw and doesn't know how to change a psd file. As to the out of gamut issue, I have used colors which both show and don't show the little exclamation mark, but to no avail. He says the blue will look purple and just wants me to make it in Corel Draw, which I don't have and certainly don't want to learn just to make this card. Sigh... Such a simple thing is getting to be insanely complicated. Maybe I'll just go to his shop and make it there.. Or find a more professional guy who knows how to use Photoshop. How can a printer not know how to use Photoshop...?

4/17/2013 12:36:45 AM

  Problem finally resolved, thanks for all your comments. I went back into Photoshop, got into the background layer and explored colors--clicking everywhere to find an acceptable color which didn't bring up an exclamation mark. And then I flattened the image--don't know if that helped...! Astounding how few colors there were to choose from, and out of those, they most either looked terribly washed out, or too dark, hardly blue at all. I still don't get it--I see lots of gorgeous colors being printed all the time, so why were so few colors available to me? Next time I do this, I'll have to figure it all out.

4/17/2013 4:26:55 AM

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Photography Question 
Tamera Phillips
BetterPhoto Member
Contact Tamera
Tamera's Gallery

member since: 7/28/2005
  15 .  Plug In Filter for Black Touch Up
I used to have a plug in filter that would help when black backgrounds had light area's. Since then my laptop crashed and I don't remember the name of that program. Anyone use something like this?

3/16/2013 4:04:41 PM

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Photography Question 
Nevia Cashwell
Contact Nevia
Nevia's Gallery
imagesbynevia.com

member since: 12/9/2004
  16 .  Keyboard Not Working on Edit Photos
Recently I have been unable to type into image title or descriptions. I type but nothing happens. I end up needing to type the text into Word or Notes and then copy the text into photo title and description. I use a MacBook Pro. thanks for any advice or information.

2/16/2013 5:16:20 AM

doug Nelson
DougNelsonPhoto.com

member since: 6/14/2001
  Is this a wireless keyboard? If so, replace the batteries (mine has two AAA's in a compartment underneath.
Not wireless? Check the cord connection at the back of the computer box.

2/17/2013 1:39:11 PM

  No. I am working on a MacBook Pro laptop

2/17/2013 1:44:00 PM

Christopher J. Budny
BetterPhoto Member
chrisbudny.com

member since: 10/3/2005
  Nevia; what internet browser do you use to upload at BP?

2/21/2013 6:21:56 AM

  Safari

2/21/2013 7:09:54 AM

Christopher J. Budny
BetterPhoto Member
chrisbudny.com

member since: 10/3/2005
  Hmmm... I'd guess it could be a browser setting causing the issue - or perhaps a browser version conflict. I use Safari as well (on a Macbook Pro, too!) every day, but I've not encountered your symptom before!
You might want to see if your Safari is up to date, or, try installing Mozilla Firefox and use that to try an upload to BP.

2/21/2013 9:35:18 AM

  I also encourage you to install Firefox. I imagine that by now you've solved this issue, but Firefox works very well.

10/5/2013 11:30:17 AM

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Photography Question 
Diane Pozel Kavanagh
Contact Diane Pozel
Diane Pozel's Gallery

member since: 4/30/2007
  17 .  displaying images...
I have NOT been able to get my pictures displayed for months, have written before but no answer, now I am missing the last 100 pictures I downloaded... What is going on with this site... It use to be so easy and fun now it is just a big headache... HELP me!!! please, diane

12/19/2012 9:35:17 AM

  Diane, I did a search for your name. Some of your photos came up but it looks to me like you don't have a gallery. So, I have to ask (and forgive me if this is a really stupid question), are you sure that they received payment for your gallery space?

12/20/2012 6:24:56 AM

  I thought the same thing as Connie yesterday when I read your question. I also did a search for your gallery. Usually the BP staff is excellent at answering questions.

12/20/2012 1:00:41 PM

  Hi Diane,
Sorry to hear about the confusion. I'll send your message over to BetterPholio Support.

Thanks,
Kerry


Hi Connie and Tammy - thanks for your input!!
Kerry

12/26/2012 1:29:48 PM

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Photography Question 
Frank P. Luongo
Contact Frank
Frank's Gallery
francislphotography.com

member since: 6/7/2004
  18 .  How to make prints from gallery
I have a question about getting prints from gallery photos.
I know I can access them.
My photos were shot in RAW, edited inPS

Uploaded to gallery in approx 3-6 MB
at 240ppi
CanI quality pics in 8x10inches

Thanks
Frank

11/28/2012 5:50:05 AM

  Hi Frank, unfortunately there is no way to order printed images from your gallery here at BetterPhoto. You will need to upload them to a photo printing service such as MPIX or if you are a Costco Member - they do great work! There are many, many printing services you could choose from. Good luck! Leslie

11/28/2012 12:21:00 PM

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Photography Question 
Tom R. Fleeman

member since: 4/26/2010
  19 .  Nikon focus
Hi everyone. Can anyone tell me what to do about auto-focus on Nikon cameras. I have a D800 and a D7000, and they both do the same thing. On auto-focus they don't seem to focus that sharp. But I can go to manual focus and they are tack sharp. I don't see how this is possible. Have any of you other nikon owners had this problem and is there something I can do about it??

Thanks Tom

10/15/2012 5:21:14 AM

  This is a known problem with the D800 especially on the left hand side. Call Nikion and find out if they are going to have an update in firmware to fix this problem. If they do not have have an answer I would suggest sending it back for a refund. The D7000 is not known to have troubles. Set your camera for center focus point. Remember that if you are using a fast lens such as an f2.8-1.4 you will have a very narrow margin for focus especially if your subjerct is near to you. In the view finder whatever is not the same distance as the focus point will look blury but if the lens setting is closed down some more of it will be in focus when you take the photo. It is best not to test these at close distances.

Also both cameras have an awful lot of pixels per sq. mm and demand sharp focus and preferably a fast shutter speed unless on a tripod where the shutter speed can be slower for static subjects.


Lynn

PS: Check your BP Mail

10/15/2012 9:14:07 AM

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Photography Question 
Pamela K. Barrett
BetterPhoto Member
Contact Pamela
Pamela's Gallery

member since: 2/26/2007
  20 .  Pixelated Images on Digital Frame
The latest images I put on my digital frame are badly pixelated. The image sizes are around 1800x1200, 300 ppi. KB size is between 400-1900; so I'm sure the size is not the problem. I have several other images on there that are of the same resolutions. I did try to open them up in different programs, i.e., Windows Photo Gallery, and Microsoft Picture Manager as well as Lightroom & Adobe Bridge and the images looked fine. I did try to open them up in Quicktime's Picture Viewer & it said the images were corrupted & wouldn't open. I can't figure out what the problem is. The only difference I can figure out is I did some editing on some of them in Topaz PhotoFX & Topaz Adjust. That's the special effects filters similar to the NIK Software Filters. Does anyone have any suggestions or ideas as to what could be the problem & how to resolve?

9/3/2012 6:07:47 AM

Christopher J. Budny
BetterPhoto Member
chrisbudny.com

member since: 10/3/2005
  Perhaps you saved them slightly differently than your usual work? Such as another file format, or perhaps a different JPG method, accidentally? Or else, maybe they jumped in bit-depth, from 8 to 16 or 16 to 8?
Can you take the original files, unedited, and just save them down (without Topaz stuff) to 1800x1200 and see if they pixelate?

9/5/2012 7:07:43 AM

  I started over from the originals. I put them in Photoshop CS5 (No Topaz), then resized them down to 1800x1200. They looked fine until I put them on the digital frame. Still the same issue. Could it be the digital frame itself? The older images on it still look good though. Or do you think my CF Card may need replacing? Could it be within Photoshop? Could it even be my camera? It's a Canon 30D. It may be time for me to start looking for a new one.

9/5/2012 7:44:40 AM

Christopher J. Budny
BetterPhoto Member
chrisbudny.com

member since: 10/3/2005
  I seriously doubt your camera is contributing to the problem at all. Nor is it probably the chip, I'd guess---if other images on it are fine. Most likely it is the frame, coupled perhaps with a change in the file format somehow, for your newer files, that the frame cannot handle/process correctly. One you resize the image down, have you scrutinized the "File...Save As" dialog box, to make sure there are no funny, unexpected settings? Like Progressive Scan JPG, or some low-quality setting? If you still have the manual on the frame, see if it lists specs on what kind of files are accepted... I still think you've probably inadvertently changed something in the Save As steps, that renders the file "unreadable" properly to the frame.

9/5/2012 7:52:00 AM

  You were right, Christopher! Problem solved. It was in my Save As, JPEG Options Diaglog box in the Format Options. It had inadvertently been switched to Progressive instead of Baseline. I Googled the explanations of these options & it says Progressive causes images to be downloaded gradually, getting clearer as it downloads. Evidently with my digital frame, that's what it was trying to do and the slideshow transitions were slowing down from 5 seconds to about 15 seconds or longer. It was unable to completely download before the transition. Thanks so much for your help.

9/6/2012 5:14:35 AM

Christopher J. Budny
BetterPhoto Member
chrisbudny.com

member since: 10/3/2005
  Glad it worked out!

9/6/2012 5:44:22 AM

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