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Photography Question 
Giordano 
BetterPhoto Member Since: 9/13/2006
 

Pantone Huey...not so good.


I have a Samsung Syncmaster 931B LCD monitor. I bought a Pantone Huey to calibrate it. I tried and it gives a magenta/red overcast...absolutely unnatural. Contacted Pantone, they said is a known problem and for some monitors it need a different sensor. They sent me a replacement sensor, tried again...same problem. Does anybody have the same problem? At this time I'm not sure Pantone was the good choice....

Thanks


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5/23/2007 6:07:40 AM

 
Denise A. Zabor   I have an new Hp monitor v19 same problem. Strange orange magenta cast. Drove me nuts. I had to revert the monitor to the original. My nephew has a Mac lap top and it worked great on his. Go figure.


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5/23/2007 2:24:07 PM

 
Giordano 
BetterPhoto Member Since: 9/13/2006
  I sent them another (!!!) e-mail saturday...no response at all!!!
I had to call an now they told me to upgrade the video card drivers...
I'll try that...we'll see.
I bought it more than a month ago and still trying to make it works.
I'm really...really unhappy with this product.
Gio


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5/24/2007 3:24:19 AM

 
Jon Canfield   Hi -

If you're still having problems, I'd be happy to contact Pantone for you to see if they can provide a solution.

Jon


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6/7/2007 7:10:45 PM

 
Giordano 
BetterPhoto Member Since: 9/13/2006
  Hi Jon,
I'm actually corresponding with a representative of the company...but not luck so far.
They asked me any kind of information...after sending me a sensor replacement and upgrading the monitor and video card drivers, they asked me to disabled Gamma from the startup, then I sent them my System Information, then the ICC profile that Pantone created, but as of today it still doesn't work. The representative told me that if it'll not works they'll give me a refound. Now I'm really frustrated; I just want it to work. The problem now is that basically, instead of having a grayscale I have a pink/magenta scale! At this point any help is really appreciated. Thanks a lot Jon!!!!

Gio


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6/8/2007 3:20:28 AM

 
Jon Canfield   Gio -

Be sure that the huey is flat against your screen when you calibrate - any stray light that hits the sensors during this process can really throw things off. That probably isn't the problem, but it never hurts to be safe.
You might also ask Pantone for a free upgrade to huey Pro - it's the same hardware, but the software does a better job of setting color balance.

Jon


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6/8/2007 7:14:43 AM

 
Marianne Fortin
BetterPhoto Member Since: 1/23/2006
  I have a Huey and had the same problem at first - everything had a pink cast. So I downloaded the latest driver and it improved but still not right.

Then I turned off the continuous room light sensor and now the color seems to be correct - grays are gray and not pink!


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6/8/2007 7:24:09 AM

 
Marianne Fortin
BetterPhoto Member Since: 1/23/2006
  Forgot to say I also have a Samsung SyncMaster monitor.


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6/8/2007 7:26:13 AM

 
Giordano 
BetterPhoto Member Since: 9/13/2006
  Thanks Jon and Marianne.
I've tried everything from trying to calibrate with all the lights on in the room to doing it in the complete dark. I've even tried with the room light sensor off...but nothing.
Jon...I like the idea of asking for Huey Pro, after almost 2 months and feeling like a guinea pig...it's the least they could do!
Jon, you said you'd evenctually contact Pantone for me...do you know somebody there?
Thanks a lot!

Gio


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6/8/2007 7:54:13 AM

 
Jon Canfield   You'll want to calibrate in the light you're typically using - otherwise the luminance levels are off and you're reducing the effectiveness of your calibration.

I do know people at Pantone, I do some consulting work with them. I'll see if I can get you upgraded to the Pro software (it's the same hardware)

Jon


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6/8/2007 7:47:41 PM

 
Giordano 
BetterPhoto Member Since: 9/13/2006
  Thanks a lot Jon.
At this point (after 2 and half months) any help is really appreciated.
Anyway... I just it to work!

Gio


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6/13/2007 10:23:03 AM

 
Vanessa Rabayda
BetterPhoto Member Since: 1/4/2007
  Okay, so I've been reading and doing research for a device that can calibrate my monitor.

Would you say "dont waste your money and time with huey"?
Or has anyone else who has huey have gotten good results?
Or what other device would someone recommend (please, my budget is limited, so anything for $100 or less would be great)

Thanks in advanced!


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7/20/2007 1:41:43 PM

 
Giordano 
BetterPhoto Member Since: 9/13/2006
  Vanessa,
This is what happened to me...
Pantone admitted that they know about the problems with some monitors (what types?). They should say that before you buy it...
I bought it in April. As of today (3 months later), I feel like I've been a guinea pig...I tried everything they told me to do with no good results. Now they told me that they are not going to give me a refund because I bought it online (I don't even remeber from who exactly), and I can't prove it is an authorized reseller, even though it was new.
They have a website "askpantone.com" to manage this kind of issue, where you can communicate with costumer service...but to me it looks like nobody looks at that...I had to call back most of the time! I sent my last email to them on Monday July 16 and nobody replied to that, I tried to call 3 times but I wasn't able to talk to the person who's dealing with this.
I wish I'd never bought it...
Now....do you really want to know my opinion on Huey????

Gio


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7/21/2007 3:38:12 PM

 
Gregory LaGrange
BetterPhoto Member Since: 11/11/2003
gregorylagrange.org
  Too bad. Guess since they don't want to communicate with you, might as well do your own communicating with other people about how it works.


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7/21/2007 6:56:17 PM

 
Michael A. Bielat
BetterPhoto Member Since: 2/23/2007
  I have a 23" Dell widescreen LCD and a 15" Macbook Pro and the Huey works just fine on both of them.

I have not heard about this issue with certain monitors and will ask around to see if any of my buddies have some issue.


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7/22/2007 7:36:21 PM

 
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