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Photography Question 
John Rhodes
BetterPhoto Member Since: 2/24/2005
 

The best customer service


Not a question, but I want to share this experience with my BP friends. I have been dealing with Pro Lab Express for about a year for all my printing needs. I recentlt received a shipment of 5 16"x24" prints that came in with slight damage. Both corners along one of the long edges were curled badly. The outer box had slight damage, but it wasn't apparent if that was totally responsible for the problem. The lab's standard packaging consisted of the prints bagged, taped to a significantlt larger cardboard and covered with cardboard. Then the whole thing is well wrapped in clear cling wrap, then boxed.

I called and emailed Pro Lab Express and suggested they reinforce the corners of the packing around the prints.

They immediately reprinted and shipped the entire order. Instead of 2 pieces of cardboard, there were 5 pieces with corner reinforcements all around. Prints arrived in pristine condition. I called to thank them and asked if I could get this kind of packing on all future orders even though I know it raises their cost. They said yes, That they want to package to meet my needs.

This is the kind of service I really appreciate.

John


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8/12/2006 11:23:20 AM

 
Ariel Lepor
BetterPhoto Member Since: 9/8/2005
  Totally awesome! I love it when companies do that, since it means they really care! Right now I'm trying to find out who the best people are to buy prints from. (see:) http://www.betterphoto.com/forms/qnaDetail.asp?threadID=25273
Is Pro Lab Express a good, professional, easy to use, fairly priced, etc., reg. photo and poster size print service, too? Thanks!

Ariel
ScrattyPhotography
ScrattyPhotography Blog


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8/14/2006 1:39:24 PM

 
John Rhodes
BetterPhoto Member Since: 2/24/2005
  Ariel, yes, they do it all. You'll need to register with their site as you access by user name and password.

As with any new service, I suggest you get your account set up with them and then order a number of small prints, 4x6s or 5x7s to test the water. If your order s $25 or more, they ship free. I use their lustre paper and have them apply a satin coating which makes the prints impervious to fingerprints under normal conditions.

Good luck,
John


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8/14/2006 1:56:49 PM

 
Ariel Lepor
BetterPhoto Member Since: 9/8/2005
  Cool, John!

How much to apply the coating? Do they also do gifts? How much to they charge for prints?


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8/14/2006 2:01:35 PM

 
Ariel Lepor
BetterPhoto Member Since: 9/8/2005
  Okay, I took a look at their site (ProlabExpress.com) and am a tad confused. What are all these different options with so many different prices for the same size? A small sized photo proof is $0.20? What does it mean when you need to order at least 24? $5 for 24 prints? I'm not sure what all of the different options mean. Please help me out (I'm new to online printing). Thanks!


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8/14/2006 2:16:57 PM

 
Ariel Lepor
BetterPhoto Member Since: 9/8/2005
  Oh, yeah, I was signing up, but I don't own a studio. What's all that about? What do I do? (Also, how will I upload the pictures?) Thanks again!


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8/14/2006 2:20:07 PM

 
John Rhodes
BetterPhoto Member Since: 2/24/2005
  Ariel, you have a web site and are trying to offer prints for sale. Your studio name might possibly be "Ariel L... Photography."
The price structure is based on the size and type of paper and the number of prints you order. Go to "Services" and look down the page for finishing to see the various options.

Once you establish an account, if you choose to do so, you can upload your images after signing in.

I use the Express service as I do all my editing prior to uploading. They can also do color correction if you desire--I prefer to send the file ready to print; no color management. I use the Colorvision Spyder 2 monitor color management system to ensure the image on the monitor matches what the printer produces.

If you have specific questions, contact me directly, or call (or email) PLE. They are very willing to work with you to get your feet on the ground.

John


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8/14/2006 3:23:39 PM

 
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