 Kelly S. Andrews |
Missing Wedding Photos A friend got married recently and hired a professional photographer. He got the proofs back and there were no formal photos of the bride's family even though the video shows that they were taken. It seems to them that 1 or 2 rolls of film are missing. The photographer claims that all rolls that were sent for developing were returned. There were several key shots missing. They paid in advance for albums for each family and now there are very few for the bride's family album What recourse do they have with the photographer?
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Jon Close |
Did the video happen to capture the panicked look on the photog's face as he/she opened the camera to change rolls only to discover it empty? It could be that the lab lost the film, or it wasn't usable for one reason or another (torn, heat/water damage, accidentally exposed to light or double exposed, etc.). If I were that photographer, I would cop to the mistake (whether my own or the lab's doesn't matter to the client) and offer to re-stage/shoot the bride's family formals at my expense. If that's impractical, then maybe charge only for the cost of materials with no mark-up and nothing for my time. For example: Eat the loss, because I ultimately didn't deliver what I'd contracted to provide. But that's just me. Your mileage, and arbitration/court rulings, may vary.
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Gregg |
If you remember taking the picture, the photographer surely does. It sounds as though he/she isn't being truthful. Should the images be damaged or lost, a discount in some fashion would seem appropriate. If a signed agreement was entered into, the limits of liability should have been understood as a return of deposits. I would be persistent in knowing where the images were.
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Gregg |
If you remember taking the picture, the photographer surely does. It sounds as though he/she isn't being truthful. Should the images be damaged or lost, a discount in some fashion would seem appropriate. If a signed agreement was entered into, the limits of liability should have been understood as a return of deposits. I would be persistent in knowing where the images were.
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